Refund Policy

Our Refund Policy

At Shelley Massage Therapy, we strive to provide the highest level of service and professionalism. We understand that circumstances may change, and you may need to request a refund for your deposit or booking.

Eligibility for Refunds

Refunds are considered under the following circumstances:

• You cancel your booking at least 24 hours prior to the scheduled appointment time.
• If we are unable to fulfill the service due to unforeseen circumstances on our end.
• If you have booked but decide prior to the appointment that you no longer wish to be served, provided the cancellation notice is received within the acceptable timeframe.

Non-Refundable Circumstances

Please note that deposits and payments are non-refundable if you fail to show up for your appointment without prior notice (No-Show) or if you cancel less than 24 hours before your scheduled time.

Processing Time

Once a refund request is submitted, it will be reviewed by our team. Approved refunds will be processed back to the original method of payment or a coordinated transfer method within 3-5 business days. You will receive an email confirmation once the process has been initiated.